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TL-HEX...cellent
HARDWARE
In essence, the system consists of circular and semi-circular external supports secured to the bones by wires and half pins and interconnected by six struts. This allows multi-planar adjustment of the external supports.
The rings position is adjusted either rapidly or gradually in precise increments to perform bone segment repositioning in three-dimensional space. All components of the TL-HEX are compatible with the TrueLok Ring Fixation System; therefore, external supports from both systems can be connected to each other when building fixation blocks.
SOFTWARE
The web-based TL-HEX software supports surgeons throughout pre/intra/post-operative phases.
The HEX-ray Integrated Module is designed to facilitate pre-operative planning and post-operative correction by uploading of digital x-ray images into the software.
- Measurements calculation
- Frame templates in preplanning
- Automatic data input into TL-HEX software
Mechanical tests performed highlight the superiority of TL-HEX over other frames in the key features tested.
TL-HEX with its high frame stability, represents a time- and cost-saving solution for circular fixation.
Some components may not be available. Please contact your sales representatives for availability.
All TL-HEX components are fully compatible with the
TrueLok Ring Fixation System.
Care HEXcellence
From the very beginning to the end of the treatment, beside your patient
TL-HEX is not simply a product. In the context of a deformity correction with a device such TL-HEX, the outcome of the treatment may also be influenced by the patient commitment and adherence to the post-operative protocol. Therefore, as we are focused on supporting you to gain a better patient outcome, a brand new set of patient support materials has been developed, for both pre- and post-surgery phases.
If you want to know more about our commitment to paediatric patients please visit our page.
Some materials/services may not be available in your Country. Please contact your sales representatives for availability.
Need technical support?
TL-HEX customer care is open 9am-5pm (CET)
Monday to Friday (except bank and public holidays).
Contact us for any support needed (forgotten password, further information requests, ...) on TL-HEX hardware and software.
FREQUENTLY ASKED QUESTIONS
Click on one of the questions to expand textHow do I obtain the credentials to access the TL-HEX software?
- Go to TL-HEX website Home page.
- Click on "Request an Account" on the site header and select your country. You will be promptly redirected to the Registration Form.
- Fill in the form with the required data and submit your request to obtain a valid TL-HEX account.
- Your request will be validated and you will be notified about the progress of your submission by email.
- If your request is approved you will receive an email with your credentials.
- It is warmly recommended to change the password that you receive at registration stage.
What if I don’t receive any email?
Please verify if your anti-spam filter has blocked the email coming from Tlhexcustomercare@orthofix.com. If there isn't any blocked email, please contact the TL-HEX Customer Care to check the status of your request.
How do I sign in?
- Go to TL-HEX web site Home page.
- Click the "Login" button. You will be promptly redirected to the TL-HEX Application page available for your country.
- Access the application providing username and password in the appropriate fields.
- Press the "Sign in" button.
What happens if I forgot or lost my username ID or password?
Click the “Forgot your Username or Password?” link in the TL-HEX Application home page. Enter your username and an email with a new password will be promptly forwarded to your email address. If you have forgotten your username, please contact Tlhexcustomercare@orthofix.com.
What are the system requirements to access the online software?
The software is a web application that requires:
- Display settings: Screens Resolution of 1024 x 768 pixel or higher
- Supported Browser: Microsoft Internet Explorer® Version 8 or 9
- High-speed Internet connectivity is recommended
Other system configuration cannot guarantee the correct running of the application.
How do I contact the Technical support or Customer Care?
You can refer to the "Contact Us" section and choose the way you prefer to be in contact with TL-HEX Customer Care and our technical support.
How do I find the Product Documentation and knowledge base?
Once you have been registered successfully to the TL-HEX application you will have access to the "Instruction for Use" section. In this section, you can find the downloadable pdf version of the TL-HEX General Principle and Software User Guide, as well as other useful resources.
Are TrueLok and TL-HEX compatible?
TrueLok Hardware is fully compatible with the TL-HEX hardware. TrueLok Instrumentation is the same for the TL-HEX. Furthermore, TrueLok rings can be used to complete a TL-HEX frame if needed.