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Frequently
Asked Questions
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- Go to TL-HEX website Home page.
- Click on “Request an Account” on the site header and select your country. You will be promptly redirected to the Registration Form.
- Fill in the form with the required data and submit your request to obtain a valid TL-HEX account.
- Your request will be validated and you will be notified about the progress of your submission by email.
- If your request is approved you will receive an email with your credentials.
- It is warmly recommended to change the password that you receive at registration stage.
Please verify if your anti-spam filter has blocked the email coming from tlhexcustomercare@orthofix.com. If there isn’t any blocked email, please contact the TL-HEX Customer Care to check the status of your request.
- Go to TL-HEX web site Home page.
- Click the “Login” button. You will be promptly redirected to the TL-HEX Application page available for your country.
- Access the application providing username and password in the appropriate fields.
- Press the “Sign in” button.
Click the “Forgot your Username or Password?” link in the TL-HEX Application home page. Enter your username and an email with a new password will be promptly forwarded to your email address. If you have forgotten your username, please contact tlhexcustomercare@orthofix.com.
Laptop, desktop, tablet PC
- CPU:
- SSE2 instructions set support (Pentium 4 or Athlon 64 with minimum 1.3 Ghz or newer)
- Memory:
- Minimum 1GB
- Internet Connection:
- Minimum required connectivity speed is 512kbps.
- Screen Resolution:
- Minimum 1280 x 768 pixels
- Graphics adapter:
- DirectX9
- Peripherals:
- Mouse
- Keyboards
- Touch Display (iPAD only)
- Printer (optional)
- USB: web application does not have access to USB port
- Operating Systems:
- Windows (Microsoft) – Minimum Windows 10
- macOS (Apple) – Minimum macOS Big Sur (version 11)
- iPad (Apple) – Minimum 15.7
- Web Browsers:
- Google Chrome v105 or higher (Windows)
- Microsoft Edge v104 or higher (Windows)
- Firefox v105 or higher (Windows)
- Safari 16 or higher (macOS)
- Mobile Safari 15.7 or higher (iPadOS)
- Browser Plug-In:
- Web Graphics Library (WebGL) enabled
NOTE: Web Graphics Library (WebGL) availability and minimum screen resolution are checked at login time in order to provide access to the SW.
Mobile Device
- CPU:
- Anywhere intended Operating Systems run
- Memory:
- Minimum 1GB
- Internet Connection:
- Minimum required connectivity speed is 512kbps.
- Peripherals:
- Touch Display
- Screen Resolution:
- N/A
- Display Aspect Ratio:
- iOS
- 1:9 (iPhone 7, 8, SE, Plus versions included)
- 19.5:9 (iPhone X, XR, XS, 11, 12, 13, 14, Mini, Pro and Pro Max versions)
- Android
- 16:9, 19.5:9, 19.8:9, 20:9
- iOS
You can refer to the “Contact Us” section and choose the way you prefer to be in contact with TL-HEX Customer Care and our technical support.
Once you have been registered successfully to the TL-HEX application you
will have access to the “Instructions for Use” section. In this section,
you can find the downloadable pdf version of the TL-HEX General
Principle and Software User Guide, as well as other useful resources.
TrueLok Hardware is fully compatible with the TL-HEX hardware. TrueLok Instrumentation is the same for the TL-HEX. Furthermore, TrueLok rings can be used to complete a TL-HEX frame if needed.
Need Technical Support?
Email Us
Open a support
request
TL-HEX customer care is open 9am-5pm (CET)
Monday through Friday (except bank and public holidays).
Contact us for all your support needs (forgotten password, further information requests, …) on TL-HEX hardware and software.
